Community and Tenant Relations Officer, Property

Location: Dublin (involving regional travel when required)

Contract: Full-Time, Specific Purpose 

Focus Ireland has developed the innovative Meascan Model of intentional social mix whereby people moving into developments whose neighbours will have a history of homelessness will know this in advance of moving in and will understand some of the challenges that may – albeit rarely – arise.

The role of the Community and Tenant Relations Officer is integral to this model and they will work in partnership with tenants, services, property staff and other stakeholders to build sustainable communities.  They will empower individuals, families and whole communities to identify their needs, opportunities, rights and responsibilities, engage them in identifying the issues that affect their lives and ensure that they have an influence on decision-making regarding those issues both within Focus and in the wider community.

What you will do:

• Facilitate tenant and community engagement events, ensuring our tenants are integrated into the local community.
• Develop tenant participation skills through coaching and training.
• Work across departments to develop and implement policies to improve tenant satisfaction and embed tenant participation across the organisation.
• Work with Service staff on ongoing initiatives regarding customer engagement to ensure that participation and engagement is embedded across all aspects of the organisation.
• Ensure that tenant consultation and input is sought to improve service delivery.
• Support the Focus Ireland complaint process, particularly though mediation on matters of potential conflict and providing information for the determination process.
• Set goals for improvement and respond to problems and needs through empowerment and active participation;
• Build links with other groups and agencies and work in partnership to develop and implement strategies to benefit the local community.
• Develop Key Performance Indicators to measure outcomes.
• Undertake all duties which may reasonable be assigned from time to time.

What you will need: 

• Third level qualification in relevant discipline.
• Minimum of three year’s experience in a related field.
• Full clean driving licence and access to a vehicle.
• Strong communication skills.
• Strong negotiation and mediation skills.
• Proficiency in MS Suite, ie: Excel, Word, Powerpoint and Outlook.
• Work within the framework of the overall strategic objectives and values of Focus Ireland.
• Knowledge of the social housing sector. (Desirable)

Focus Ireland is an equal opportunities employer.