Description

STUDENT AFFAIRS OFFICER JOB DESCRIPTION: 

• Assist with all student affairs emails to include overdue payments and attendance issues when requested to do so.
• Monitor ETA on all student activities as per required by Student Affairs and at times, Registration Department.
• Take care of new batch students once turned over to Student Affairs and scheduling and assisting as directed by management.
• Assist Operations Department at the airport concerning required documents and/or missing documents for ground school students.
• Handle upfront all student affairs issues and direct students to the appropriate team members when deemed necessary.
• Input all postponements and withdrawal data when required.
• Contact withdrawal students via telephone on issue of not attending the academy.
• Always provided professional customer service.
• Perform additional requested assistance on task related things to help with operations department
• Additional tasks that may be requested by phase 1 manager or registration manager

Specific tasks to included but not limited to;

•  Assist students with training issues as needed
• Professionalism in Customer Services and Public Relations
•  instructor/student relations
• ETA operations, student tracking of grades
• Follow Student withdrawal tracking procedures
• Attrition tracking records