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Timetabling
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- Manage Phase-1 Term Schedule distribution to all students
- Liaise with central timetabling to ensure information is accurate
- Monitor and update internal information changes distributed to students and other departments
- Review finalised timetables and liaise with relevant staff and students to resolve timetabling issues
- Using the ETA system to run reports on timetabling related matters such as:
· Number of enrolments
· Number of students per subject
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100% accuracy in data entry
Accurate and timely information provided to Management
Positive customer feedback
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Enrolments
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- Monitor and follow-up enrolments for new and continuing students to ensure adherence to study plans
- Monitor and follow-up student non-attendance and raise any issues regarding enrolments, absences, and excuses with Lead Coordinator.
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Accuracy of data entry and adherence to OxfordSaudia Aviation.
Report student issues to Lead Coordinator / Academic Coordinator and when required to escalate the concern to Phase-1 Manger in a timely manner.
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Student Management
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- Coordinate the administrative processes regarding student management, including but not limited to:
- Attendance tracking
- Class rolls
- Management of schedule distributions
- Liaise with current and new students regarding enquiries about programs and courses of study
- Maintain student enrolment database
- Monitor students at risk and assist the Academic Coordinator with developing plans
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Adhere to current standard operating procedures.
Monitor and maintain 100% accurate data base management.
Ability to liaise with other faculty and departments within Phase-1 student issues Lead Coordinator / Academic Coordinator and when required to escalate the concern to Phase-1 Manger in a timely manner.
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Transition
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- Assist students with enrolments
- Provide general information to students and potential students on enrolments, processes, and events.
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100% Accurate data management
Monitor ongoing enrolments in consultation Lead Coordinator
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Database Maintenance
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- Continually maintain database of academic periods
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Assist with new course & term preparations
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General Administration
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- Provide advice and support to students, student administration systems ETA, policies, procedures, and processes.
- Handle and resolve escalated student ticketing cases.
- Review and process admissions and student lifecycle transactions and related student administration activities.
- Liaise with academic faculty staff and central Student Administration to resolve exceptions to standard student administration cases.
- Collect, analyse, and report on student profiles, trends in student activity and issues related to student administration services and the experience of these for students to identify potential areas of risk and/or improvement
- Contribute to the development and implementation of improvements to the policies, systems, processes, and procedures
- Provide support and back up to other Student Administration when required. · Prepare for and participate in project working groups
- Perform any other duties as required and as appropriate for the incumbent’s level of competence
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100% Accurate data management.
Planning and Execution.
Managing time and resources to complete tasks and achieve objectives.
Quality Focus: Ensuring accuracy and quality when completing tasks.
Communication: Effectively grasping and conveying ideas and concepts to others.
Service Focus: Making students their needs a priority.
Analysis and Judgement.
Evaluating information and data to solve problems and make decisions.
Improvement Focus.
Finding better ways of completing tasks or solving problems. Teamwork: Working in collaboration with others to achieve shared goals
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Other Tasks
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- Assist Academic Coordinators in administrative tasks as required.
- Assist Lead Coordinator in administrative tasks as required.
Assist Phase-1 Manager in administrative tasks as required.
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